Although the official site states the following:

"The language accessory pack files that are available for download in the table below, can be installed on either 32-bit or 64-bit versions of Office 2016."

When the English language pack is downloaded, I receive the following file setuplanguagepack.x86.en-us_.exe, which fails to install on a 64-bit Volume Licensing Office 2016 installation with the following message:

We're sorry, Office (32-bit) couldn'T be installed because you have these 64-bit Office programes installed on your computer:

Microsoft Office 32-bit Components

2016 Microsoft Office Professional Plus 2016

Is this a bug or I am doing anything wrong?

  • What is the exact error message? Are there any errors in the Event Logs? What information appears in event logs? (Event Viewer) – DavidPostill Oct 29 '15 at 11:59
  • "We're sorry, Office (32-bit) couldn'T be installed because you have these 64-bit Office programes installed on your computer: Microsoft Office 32-bit Components 2016 Microsoft Office Professional Plus 2016" – hoppy Oct 29 '15 at 12:09
  • Are you using a Volume Licensing edition of Microsoft Office 2016 by chance? If you are then you are not using the correct file. I can't tell what is the error and what is the rest of your question. So if you already made it clear you are using a VL edition of Office that is the source of my confusion. – Ramhound Oct 29 '15 at 12:14
  • I am, that's what I meant by VL above. – hoppy Oct 29 '15 at 12:15
  • Thanks, I've edited it. Returning to the questions, which is the right language pack for VL then? – hoppy Oct 29 '15 at 12:23

I had gotten into similar problem and got rid of it using the solution on this Office 2016 language packs download page. Here's the solution,

Since you have installed 32-bit and 64-bit components of Office 2016 together, you will need to uninstall either one of them. The safest way is to uninstall Office 2016 completely and install one version. Do not use setup.exe provided in the Microsoft Office 2016 DVD. Instead, open the "Office" folder and run setup32.exe or setup64.exe appropriately.

After the clean installation, you should be able to install the language pack without any problems.

  • there is nothing new in what you wrote, we already tried the links you mention, please read the comments above. Also, there are no two versions of Office on my system, the issue is that I have a VL edition. – hoppy Apr 5 '16 at 13:53
  • hoppy I also have two versions of Office installed on my system: Office 2013 Pro Plus and Office 2016 Pro Plus. Both are 64-bit but when I first installed Office 2016 with one click install, I encountered the same error as you specified. I uninstalled Office 2016 completely and installed it using the setup64.exe file in the Office folder. – Usman Apr 7 '16 at 21:14

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