Whenever I plug an USB wired mouse, keyboard, or joystick, windows installs it, then lists them under "Other devices" with a yellow exclamation mark (!), and I'm unable to use it.

Already tried with different mice or keyboards, same problem occurs.

Always get same error:

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

To find a driver for this device, click Update Driver.

Device manager events:

Device configured (null)

I've tried all the following with no results:

  • Updating drivers with every mouse.
  • Uninstalling and reinstalling device.
  • Uninstalling and reinstalling USB controllers.
  • Disabling power management on USB controllers.
  • Troubleshooting in "Devices and printers" section.
  • Unplugging power source.
  • Unplugging device.
  • Restarting windows.
  • Turning laptop on and off.

I've tried using the same mice on other computers, and they work just fine. Storage devices such as Flash drives and Smartphones seem to work fine. I'm suspecting it's an OS problem.

OS is Windows 8.1

Laptop is a Toshiba Satellite P55-A5312

  • 1
    It looks like a problem with the USB port. Is there an alternative port to try on the same machine (eg a USB2 port if you are using USB3)? Does the keyboard work on another OS, eg a Linux Live disc or a diagnostic disc, or even the BIOS? Also make sure the BIOS has no special overrides to the default USB settings. – AFH Oct 3 '17 at 11:24
  • I've tried using different ports; I even tried disabling and enabling back the USB3 feature using the Toshiba Assistant. I've tried using the devices on other versions of Windows (vista, 7, 8,10) and they work fine, it's just this PC the one that's giving issues. I'll try the keyboard in BIOS though. – Alex Oct 11 '17 at 5:32
  • What I intended was that you boot another OS on the same PC. This will check whether there is a hardware or software problem: if it works on the alternative OS it will prove the hardware and show that there is something wrong with the W8.1 installation. – AFH Oct 11 '17 at 10:54

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