i went to a client's place to set up a pc and install Office 2016.

So when they asked for microsoft email, i used my personal email instead of the user's.

So how do i fix this?

  • Uninstall and re-install... if that does not work then probably re-install system.... – Solar Mike Apr 12 at 15:22
  • The office is now not yet installed but the access to install it is via my microsoft account which is wrong as it should be user's. Anyway i can move this to the user's email ? – Imza86 Apr 12 at 15:43
  • 2
    you can open any of the office apps, lets say open word, the file > Office account. Then choose "sign out" and sign in with the clients email and it will now use their email to validate the license. – Narzard Apr 12 at 15:51

Depending on your licence, you can desactivate the licence on a particular host from your O365 administration panel.

Take a look here : https://support.office.com/en-us/article/deactivate-an-office-365-install-767e3560-96ed-4b1c-806d-2fe01c529b1b#ID0EABAAA=signinmsa

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