So I recently wiped my hard drive and did a clean install of Windows 10 using the Windows 10 media creation tool (which includes the May 2018 update). Since then, every time I log on using my MS account, I also get a blue screen telling me to "Use Windows Hello instead of your password". No option to cancel, just a 'Next' button: Prompt to create a PIN screen

This takes you to a screen where you can cancel and then back to a "Did you mean to cancel PIN?" screen with a 'I'll set up a PIN later' link: Cancel screen

Every. Time. I. Log. In.

Anyone know how to disable this very annoying behaviour?

I've tried:

N.B. Using Windows 10 Prof (at home so not on a domain)


I set up the PIN to be the same as my password (after ticking the 'Use letters and symbols' box):

Set up PIN dialog box with 'Use letters and symbols' ticked

  • If you press I'll set up a PIN later, will that work? And are you bound to use your microsoft account? I would use a local account instead. – LPChip May 12 at 18:59
  • Are you in a domain? – rpm192 May 12 at 20:32
  • @rpm192: Not on a domain. – pelms May 12 at 22:49
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    @LPChip: If you click 'I'll set up later' it just prompts the next time you log in. Could try a local account I guess but Windows really pushes you towards a MS account as well... – pelms May 12 at 22:49
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    I get this too and it's really irritating. Every bloody startup! – Dan Revell May 13 at 9:29

I have also had the same problem. The answer was not where I expected it to be.

Log on, cancel the PIN prompt as in the OP. Then, when you're at the desktop, click the Windows Defender Security Centre icon on the tray. Under "Account Protection", it should say "Set up Windows Hello for faster, more secure sign-in".

If you click "Set-up", it will prompt you to set up a pin, so don't do that. Instead, click "Dismiss" and that should be that. After doing this, my laptop stopped prompting me to set up a pin on logon!

Incidentally, while I had this problem, when I got to the desktop, I had an Explorer window that I couldn't get rid of. It was off-screen, but the taskbar icon was still present for it. The title of the window was "Microsoft Account". Task Manager showed it as not responding, and killing the task in Task Manager got rid of it successfully. This window did not re-appear after following the procedure above to get rid of the PIN setup.

  • Thank you! I've had this issue for over a week and nothing has worked - Registry edits, group policies, settings in user access control. Finally it's gone. MS really need to sort out their entire account validation process as whichever MS technology you use, Windows, Azure, Office etc, it's always a nightmare. – Rory McCrossan Jun 21 at 15:30
  • Doesn't work came right back – JPM Jul 26 at 1:35

I did find a solution to this. I thought I just posted this, but it didn't show up, so sorry if it double-posts. The next time you logon, notice there are two icons under where you put in your password. The one on the left is for pins and the one on the right is for passwords. Just highlight the one on the right. Now you can logon with your password and you will not be prompted with the setup a pin wizard.

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    looks like it resets back to pin after log out and log in, have to re-select password to keep the pin wizard from kicking off again – workabyte May 20 at 15:30

It might be useful to disable Windows Hello entirely, if you don't want to use it. Open Settings. Click on Accounts. Click on Sign-in options. Under Windows Hello, click Remove.

  • At least on Windows 10 Home it just says that Hello is not available on my machine. But I get the wizard op is describing too. – MOnsDaR May 21 at 18:47
  • Says its not available on my computer – JPM Jul 26 at 1:34
  • I have seen this advice on a couple of websites, but the Remove option isn't there for me on Windows 10 Pro (off-domain, local user account). I think the latest update was applied to my computer a week after your answer, so something might have changed. – Charlie Joynt Aug 14 at 22:20

I tried signing out of my Microsoft account and making my user profile a local account and that worked. Not sure how to get rid of it if you want to keep a Microsoft account connected.

  1. Run gpedit.msc.
  2. Select Local Computer Policy / Computing Configuration / Administrative Templates / Windows Components / Windows Hello for Business
  3. Set the policy to Disabled, and click Apply
  4. Reboot

These registry settings worked for me (I use Windows 10 Home with Microsoft account): [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\PassportForWork]

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    Welcome to superuser: Link only answer are not useful as links can and do break. Links are useful as a source. While this may or may not answer the question, it would be a better answer if you could provide some more explanation why it works with detail and easy to follow instructions so that the readers who do not understand computers as well as others can use the answer as well. If you feel your answer is correct and fix's the problem then re-edit it. Please take a couple of minutes and read:- .Answering: help center, How to Answer, again welcome to superuser and keep answering. Thankyou – mic84 Aug 14 at 12:07
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