I'm on HP Pavillion laptop (HP Pavilion 15-AU030NG) with Windows10 x 64. I'm experiencing a weird behavior of the in-build keyboard since some time:

Case 1

If i plug out my usb keyboard, so the in-build laptop PS/2 keyboard remains dead, until i restart the laptop. After restart the in-build keyboard works as expected.

Case 2 (usb-keyboard is not plugged in)

After the laptop wakes up from energy-saving mode or from hibernation state, the inbuild keyboard remains again dead - until restart. After restart the keyboard is up and riunning.

I suppose as a cause a Windows update, which has killed any service - but i could be wrong with my suppose.

Please point me to probable causes of the problem - specially to Windows services, responsible for în-build keyboard.

PS: i activated in the device manager→PS/2 keyboard an option "make waking up by keyboard possible" - no success by this.


See HP Notebook PCs - Keyboard Troubleshooting (Windows) in HP Customer Support - Knowledge Base.

The article provides step-by-step instructions on the topics:

    - Test the Keyboard
    - Pressing keys does nothing (keyboard is not working)
    - ...etc

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.