I am trying to activate Microsoft Office 2013 on a laptop. It was previously installed by another IT worker, and they used a Microsoft Account to activate the license. They are no longer with the company and I have no way of contacting them to know what account they might have used when activating this product. Is there anyway to activate this product without using that email or being able to change the email that can be used as associated with this product? Or is this license just bad and I'm out of luck?

I've tried selecting "enter product key instead" and it brings me this popup that says "activate online" where I go and it again asks me to sign in with the Microsoft account that was used to previously activate this product.

Edit: Since some of you might not know. When activating Office 2013, you must input a product key, but you may also link it to your Microsoft account, so if you ever need to install it again, you don't need to input the product key again, you just need to sign in with your microsoft account and it will automatically activate since the product key is associated with your account. My problem is, I don't have that account that's associated with it, and it won't let me activate Office without it. I was wondering if anyone knew a way to recover what account was used to activate it, or if I could workaround that little bit.

2nd Edit: I do have the product key, but it requires me to sign into the microsoft account that is associated with that key. The previous IT person did not record what microsoft account they used when installing this product.

  • @Tyson - You are 100% mistaken. Office 2013 can be a retail product only Office 365 is a subscription based product. – Ramhound Oct 15 '15 at 12:17
  • Any particular reason for the down vote and close vote? – New-To-IT Oct 15 '15 at 12:59
  • Office 2013 isn't subscription, so its not clear, how it was activated with a Microsoft Account. The close votes indicate as of now the question is way to broad. I routinely vote on questions, when they are improved, i routinly reverse those votes. – Ramhound Oct 15 '15 at 13:08
  • That make more sense? @Ramhound – New-To-IT Oct 15 '15 at 13:15
  • It helps. If you don't have the product key nor know what Microsoft Account the license is connected to then there isn't anything you can do. It isn't clear what we can help with. If you don't have the information then your only solution is purchase another license and document the information for the future. – Ramhound Oct 15 '15 at 13:16

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